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Posted: Thursday, January 4, 2018 8:06 AM

**570541BR** **Job Title:** Best Buy Appliances Customer Service Specialist **Location Number:** 000597-Erie-Store **Job Description:** **What does a Best Buy Major Appliances Customer Service Specialist do?** The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Best Buy Major Appliances customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order. As a Customer Service Specialist, you will: + Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner + Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks. + Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase. + Complete shipping invoices and reconciliation reporting + Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls. **What are the Professional Requirements of a Customer Service Specialist?** Basic Qualifications + Ability to work successfully as part of a team + Strong ability to prioritize and multi-task in a fast-paced environment + Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications + High School Diploma or equivalent + 3 months experience in retail, customer service or related fields **Req #:** 570541BR **Address Line 1:** 6650 PEACH ST **City:** Erie **State:** PA **Zip:** 16509-7710 **Job Level:** Entry Level **Employment Category:** Part Time **Brand:** Best Buy **About Us:** **Best Buy Company and its Family of Brands** Best Buy is the world's largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the US and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun - whether online, via mobile device or in our stores. **Additional Job Information:** **What are my rewards and benefits?** Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you'll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people. **Job Search Categories:** Retail Jobs


• Location: Erie

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