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Posted: Wednesday, December 27, 2017 2:51 PM

CSR Customer Service Representative - Call Center Sales Representative Job Description Customer Service professionals, if you passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Join our exceptional team at DialAmerica Marketing. Headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies since 1957 with 21 call centers located throughout the United States. Our 5000+ employees work on behalf of our clients every day, making millions of calls and millions of dollars in transactions. We are currently seeking enthusiastic part time Customer Service Representatives in our Erie location. As one of our representatives, you will be outbound marketing call to our clients customers. We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest tenured management staff in the industry. If this sounds like opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! CSR Customer Service Representative - Call Center Sales Representative Job Responsibilities As a Customer Service Representative, you will to provide excellent customer service and support over the phone to our clients' customers. You will also ensure a unique memorable customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and assist in selecting the appropriate products and services to offer Specific duties for this CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Upselling products and/or services to the customer Delivering superior service identifying and resolving customers' issues using problem-solving skills Building a positive rapport with a variety of personality types Continually maintaining working knowledge of our clients' products, services and promotions Making recommendations according to customer's Understanding the impact of a professional attitude and applying actions that effectively control any situation in a positive and time-efficient manner Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken CSR Customer Service Representative - Call Center Sales Representative We are looking for Call Center Representatives who combine a passion for providing an excellent customer service experience with the ability to function equally well in a team setting or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills. Additional requirements for this CSR role include: High school diploma or GED and be at least 18 years of age A natural ability to communicate with people, especially on the phone Willingness to learn and a passion for helping people Working knowledge of windows-based software Flexibility to adapt to changes in a growing organization Experience working in a Customer Service related field or call center environment, a plus CSR Customer Service Representative - Call Center Sales Representative Benefits At DialAmerica, we are not your typical company and we offer more than just a regular job but-the best job in town!-with flexible schedules, competitive compensation, and amazing growth opportunities in a great working environment. If you want to work with others that are passionate and enjoy your job, we invite you to bring our skills and expertise to our team. We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace-ordinary people do extraordinary things. Here's just some of what we have to offer: Set Schedule Weekly Pay Paid on-the-job Training Supportive & Motivating Staff to help you succeed Professional & Upbeat Office Setting Convenient Location CSR Customer Service Representative - Call Center Sales Representative At DialAmerica, It's Simple; We Love Our People Apply now!


• Location: Erie

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